Shipping policy

Shipping Policy

Last Updated: [25th June, 2026]

Thank you for shopping with ROLF by Ivory Street Private Limited. We are committed to delivering your order safely and as quickly as possible. Please read this Shipping Policy carefully before placing an order.

1. Order Processing

Orders are typically processed and dispatched within 0–2 business days from the date of order confirmation.

Orders placed on Sundays or public holidays will be processed on the next business day.

During periods of high order volumes, promotional campaigns, festive seasons, or unforeseen operational circumstances, dispatch timelines may be slightly extended. We appreciate your patience and understanding.

2. Shipping Coverage

We currently deliver to all serviceable PIN codes across India.

At this time, we do not offer international shipping.

3. Estimated Delivery Time

Once dispatched, estimated delivery timelines are:

  • Metro Cities: 2–4 business days
  • Tier 2 Cities: 2–5 business days
  • Tier 3 & Rural Areas: 3–7 business days

These timelines are estimates only and may vary depending on your location, courier operations, weather conditions, and other external factors.

4. Shipping Charges

  • Free Shipping on eligible prepaid orders above ₹999.
  • Orders below ₹999 are charged a flat shipping fee of ₹49.
  • Cash on Delivery (COD) may be available on eligible orders. Additional COD charges may apply on certain orders and will be displayed during checkout where applicable.

5. Courier Partners

To ensure efficient and reliable delivery, ROLF works with trusted logistics partners.

The courier partner assigned to your order is selected automatically based on factors including, but not limited to:

  • Delivery location
  • Serviceability
  • Courier performance
  • Operational efficiency
  • Other logistics parameters

Courier selection cannot be requested or changed by customers.

6. Order Tracking

Once your order has been dispatched, tracking details will be shared through one or more of the following channels:

  • Email
  • SMS
  • WhatsApp

You can use the provided tracking information to monitor your shipment.

7. Address Changes

If you need to modify your shipping address or contact information after placing an order, please contact us immediately via email or WhatsApp.

While we will make reasonable efforts to update your order before dispatch, changes cannot be guaranteed once the shipment has been processed.

If delivery cannot be completed due to an incorrect, incomplete, or inaccurate shipping address or contact information provided by the customer, and the shipment is returned to us, the order will be cancelled.

8. Failed Deliveries

If a shipment cannot be delivered despite reasonable delivery attempts made by the courier partner, the parcel may be returned to us.

In such cases, the order will be treated as cancelled.

9. Refused Deliveries

If a customer refuses to accept a prepaid order at the time of delivery, the order will be returned to us.

Upon receipt of the returned shipment, the refund will be processed after deducting the applicable shipping charges and reverse shipping charges.

Customers who repeatedly refuse Cash on Delivery (COD) orders may have COD access restricted or may be required to pay a partial advance for future COD purchases.

10. Returns & Reverse Shipping Charges

Where a return is approved in accordance with our Return & Refund Policy, the customer shall bear the applicable reverse shipping charges, which will be deducted from the refund amount unless otherwise specified by ROLF.

If a customer partially returns an order that originally qualified for free shipping, and the value of the remaining items falls below the free shipping eligibility threshold, the applicable outbound shipping charge that was originally waived shall also be deducted from the refund amount of the returned product(s).

For example, if an order originally qualified for free shipping because its order value exceeded ₹999, but after a partial return the retained order value falls below ₹999, the standard shipping fee applicable to such an order may be deducted from the refund amount.

Any applicable shipping deductions and reverse shipping charges will be clearly reflected in the final refund amount.

11. Delivery Delays

While we strive to deliver every order within the estimated timelines, delays may occur due to circumstances beyond our reasonable control, including but not limited to:

  • Severe weather conditions
  • Public holidays
  • Festivals
  • Natural disasters
  • Government restrictions
  • Political events
  • Courier network disruptions
  • Operational delays
  • Other unforeseen circumstances

ROLF shall not be liable for delays arising from such circumstances.

12. Damaged Packages

If your package appears visibly damaged at the time of delivery, we recommend that you:

  • Refuse to accept the shipment wherever possible.
  • Capture clear photographs and videos of the package.
  • Contact our customer support within 24 hours of the delivery attempt.

Failure to report shipping damage within the specified period may affect our ability to investigate and resolve the issue.

13. Lost Shipments

If your shipment is officially confirmed as lost in transit by the courier partner, you may choose either:

  • A replacement product, or
  • A full refund.

No additional shipping charges will be applicable in such cases.

14. Multiple Item Orders

While we generally ship all items in an order together, there may be exceptional situations where products are dispatched or delivered separately due to operational or logistical reasons.

If this occurs, separate tracking details will be shared where applicable.

15. Remote Locations

Deliveries to remote, rural, or difficult-to-access locations may require additional transit time beyond our standard delivery estimates.

We appreciate your patience and understanding.

16. Contact Us

If you have any questions regarding shipping or your order, please contact us:

ROLF by Ivory Street Private Limited

Website: https://rolfofficial.com

Email: support@rolfofficial.com

Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)

This Shipping Policy should be read together with our Terms of Service, Privacy Policy, and Return & Refund Policy, which together govern your use of our Website and your purchases from ROLF by Ivory Street Private Limited.