Refund policy

Return, Exchange & Refund Policy

At ROLF, we want you to love what you wear. If something isn't quite right, we're here to help with a simple and transparent return and exchange process.

1. Return & Exchange Window

You may request a return or exchange within 3 days of receiving your order.

Requests made after this period will not be accepted.

2. Eligibility

To qualify for a return or exchange, the product must:

  • Be unused and unworn.

  • Be unwashed.

  • Have all original tags attached.

  • Be returned in its original packaging.

  • Be free from stains, perfume, deodorant, smoke, or any other signs of use.

  • Pass our quality inspection after reaching our warehouse.

ROLF reserves the right to reject returns that do not meet these conditions.

3. One Free Exchange

Every order is eligible for one free exchange.

You may exchange your product for:

  • A different size

  • A different colour

  • A different design

  • A different product (subject to stock availability)

If the new product is priced higher, you'll only need to pay the difference. If it is priced lower, the balance will be refunded as store credit or via your original payment method, at ROLF's discretion.

Additional exchanges beyond the first may attract shipping charges.

4. Returns for Refund

If you do not wish to exchange your product, you may request a return for a refund within the 3-day return window.

A minimal amount of Rs. 49 return shipping charges for change-of-mind returns will be borne by the customer.

5. Reverse Pickup

ROLF will arrange a reverse pickup wherever service is available.

6. Damaged, Defective or Incorrect Products

If you receive:

  • A damaged product

  • A defective product

  • An incorrect product

Please notify us within 3 days of delivery by emailing support@rolfofficial.com.

While an unboxing video is not mandatory, it helps us resolve your claim much faster and may be requested in certain cases.

For verified cases of damaged, defective or incorrect products:

  • ROLF will bear the return shipping cost.

  • A replacement, exchange or refund will be provided soon after verification.

7. Refund Processing

Once your returned package reaches our warehouse and passes quality inspection, refunds are processed within 12–24 hours.

Refunds may be issued through:

  • The original payment method

  • Bank transfer

  • UPI

  • Store credit

The refund method will be determined based on the payment method used and operational feasibility.

Please note that it may take additional time for banks or payment providers to reflect the refund in your account.

8. Cash on Delivery (COD)

Cash on Delivery is available for an additional ₹49 COD handling charge. This helps us serve our customers faster and smoother.

For eligible COD returns, refunds may be issued through:

  • Bank transfer

  • UPI

  • Store credit

The ₹49 COD handling charge is non-refundable except where ROLF has shipped an incorrect or defective product.

9. Order Cancellation

Orders may be cancelled only before they have been shipped.

Once an order has been dispatched, it cannot be cancelled and will instead fall under this Return & Exchange Policy.

10. Failed Delivery or Refused Orders

If an order is returned to us because:

  • The customer was unavailable.

  • An incorrect or incomplete address was provided.

  • Delivery was refused.

  • The package remained undelivered after courier attempts.

A refund will be issued after deducting applicable shipping and handling charges.

11. Non-Returnable Items

The following products are not eligible for return or exchange:

  • Innerwear

  • Socks

  • Footwear

  • Accessories

Products marked as non-returnable at the time of purchase are also not eligible unless they are defective or damaged upon arrival.

12. Promotional Bundles

For promotional offers such as Buy 2, Buy 3, or other bundle discounts, all products included in the offer must be returned together to be eligible for a full refund.

Partial returns may result in the promotional discount being removed, and the refund amount will be recalculated accordingly.

13. Shipping Charges

For returns requested due to a change of mind, incorrect size selection, or personal preference:

  • A minimal Rs. 49 return shipping charge is borne by the customer.

  • Original shipping charges (if any) are non-refundable.

For damaged, defective or incorrectly shipped products, ROLF will bear the shipping cost.

14. Contact Us

For any return, exchange or refund-related queries, please contact us:

Email: support@rolfofficial.com

Please include your order number along with a brief description of your issue so we can assist you as quickly as possible.